Introduction To Q-SYS Reflect (Q-SYS Reflect Enterprise Manager Technician Training)

Introduction To Q-SYS Reflect (Q-SYS Reflect Enterprise Manager Technician Training)


Hello and welcome to Q-SYS Reflect Enterprise Manager Training. My name is Patrick Heyn. And I’m Nate Makaryk. In this course, we’ll introduce you to QSC’s cloud-based AV remote monitoring and management platform. We’ll start with the basic architecture, so you have a better understanding of how it works. First and foremost, Q-SYS Reflect is a secure, web platform that is hosted on a mainstream Cloud service provider. It allows QSC to develop and deploy modern software products and services that extend the Q-SYS Platform beyond the Local Area Network. Enterprise Manager is the first of many AV services to be deployed on Q-SYS Reflect. Enterprise Manager is an IT-centric remote monitoring and management solution that allows you to monitor multiple systems in multiple locations, so you can get data on both your native Q-SYS devices as well as third party peripherals. And all of this is all accomplished without any programming experience. Let’s get started. The Q-SYS Reflect Cloud infrastructure is broken into three levels, starting with the Organization at the top. The ORGANIZATION represents your company as a whole, let’s call it NateCorp. That sounds like a great place to work! NateCorp is a big organization with offices in Los Angeles and New York. In Enterprise Manager, we’ll call these SITES. A SITE typically refers to a physical building or campus, while an organization can contain as many sites as the organization requires. The third tier is each individual SYSTEM … because any Site can have multiple SYSTEMS, which is represented by a single Design file running on a Core. For example, the Los Angeles site has one large SYSTEM that’s using an Enterprise Core to run paging for the building, and a second system that’s using a dedicated Core 110f to run a mission-critical boardroom. And obviously, each of these systems contains PERIPHERALS which are native to Q-SYS like a QSC amplifier, cameras, touchscreens, etc., as well as third party devices with plugins like third-party lighting control, HVAC, displays, you name it! Every Core already automatically acts as a system-level aggregator for data from its own peripherals. This means that when it comes to connecting all of this to the Reflect cloud, the only device that requires an internet connection is the Q-SYS Core; there are no extraneous links between your individual peripheral devices and the Cloud. This is great because fewer device connections to the Internet means increased system security for your installation! We’ll talk about how to connect your Q-SYS Core to the Reflect cloud later in the course. Once your systems are connected to the Reflect Cloud, Enterprise Manager can help you use this data to provide valuable business outcomes for your organization. You can use Enterprise Manager’s realtime system monitoring, customizable alerts, and remote operation tools to equip the right support staff with the right information and the right tools to do their jobs, often times before the end user ever knows that anything has gone wrong. Lastly, there are a number of ways you can view and interact with the data and features you get from Enterprise Manager. The first is an easy-to-use browser-based interface, which you can access from essentially any connected PC or mobile tablet. The second way is actually a first in our industry: your AV platform can connect and share data directly with IT platforms. The Shangri-La scenario for IT administrators has always been to aggregate data from all their different subsystems onto a single pane of glass: from servers, telephony, .. and YES even AV systems. Often times, they will use building management systems or software applications like Splunk or Solarwinds to accomplish this, but historically, AV data has been next to impossible to connect to systems like this. Enterprise Manager solves that problem. Customers can use the Q-SYS Reflect RESTful API to extract real-time status and timestamped Event Logs from the Q-SYS Reflect database for use in any other software platform. This ability opens up worlds of possibilities, letting you use insights from AV data to feed the decision making processes for your entire enterprise! In a nutshell, that’s Q-SYS Reflect Enterprise Manager. The next few tutorials will review things such as the registration process, connecting Cores to the Reflect Cloud, and creating user privileges. Feel free to continue whenever you’re ready.

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